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IT Service Management Specialist
1 month ago
As a leading airline in North America, Air Canada is a symbol of excellence and innovation. Our team is dedicated to delivering exceptional passenger experiences, and we're looking for talented individuals to join us in this mission.
About the RoleThe Specialist, End User Service will play a critical role in unifying Air Canada's IT services delivery across its internal and sourced environment. This position requires a deep understanding of ITIL/ITSM best practices and the ability to drive consistency and quality in our services.
Key Responsibilities- Develop and implement IT service management strategies to meet business needs
- Collaborate with cross-functional teams to ensure seamless IT services delivery
- Monitor and analyze IT service performance to identify areas for improvement
- Provide expert guidance on ITIL/ITSM best practices to internal stakeholders
At Air Canada, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional passenger experiences and have a strong background in IT service management, we encourage you to apply for this exciting opportunity.
