Customer Service Training Specialist

4 weeks ago


Dorval, Quebec, Canada Air Canada Full time
Customer Service Training Specialist

Air Canada is seeking a highly motivated and experienced Customer Service Training Specialist to join our team. As a key member of our Customer Service Training team, you will be responsible for delivering high-quality training programs to our front-line employees and managers.

Key Responsibilities:
  • Design and deliver training programs to ensure compliance with regulatory requirements and customer service standards.
  • Provide coaching and operational support to front-line employees to enhance their customer service skills.
  • Evaluate and provide feedback to trainees to ensure they meet the required standards.
  • Prepare reports on training activities and provide recommendations for improvement.
  • Support scheduled training activities, training events, and other training-related activities.
Requirements:
  • High school degree or equivalent.
  • Knowledge of adult learning methodologies and principles.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to work independently with minimal supervision.
  • Flexibility to work AM and PM shift times.
  • Bilingual (English/French) is a requirement.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work for a leading airline and contribute to its success.


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