IT Support Specialist

4 weeks ago

Halifax, Nova Scotia, Canada IMP Group Full time

Job Summary:

This role provides technical support to end-users across the organization, utilizing a help desk system to research, troubleshoot, and document issues. The successful candidate will own customer technical issues from initial report to resolution, communicating regularly with customers regarding issue status.

Key Responsibilities:

  • Provide technical support to end-users, utilizing a help desk system to research, troubleshoot, and document issues.
  • Own customer technical issues from initial report to resolution, communicating regularly with customers regarding issue status.
  • Triage and coordinate complex cases.
  • Support the development and execution of IT projects.
  • Install and maintain computer equipment and peripheral hardware and software.
  • Monitor systems performance and respond to issues.
  • Provide on-call and after-hours support for outages and maintenance.

Requirements:

  • 3+ years' experience in help desk, IT support, or its equivalent.
  • Strong self-motivation with a passion for IT.
  • Excellent communication, interpersonal, and teamwork skills.
  • Strong customer service skills.
  • Strong analytical and problem-solving skills.
  • Ability to conduct research into a wide range of tech support issues.
  • Experience supporting and administering Windows 11 and Office 365.
  • Experience with virtualization platforms including VMware.
  • Experience with back-up systems.
  • Experience with an assortment of back-up hardware including tape drives, USB drives, and Disk-to-disk systems.
  • Experience with networking concepts including TCP/IP, routing, switching, VLANs, subnetting, and other networking concepts.
  • Practical knowledge of workstation management and troubleshooting.
  • Experience with networking hardware.
  • Experience with installing, configuring, administering, and troubleshooting Microsoft Windows Server and Active Directory.
  • Basic understanding of PowerShell.
  • Experience with troubleshooting and supporting mobile devices.
  • Experience with troubleshooting printers, scanners, and various other peripherals.
  • Ability to install, configure, administer, and troubleshoot a wide range of desktop hardware and software.

What We Offer:

  • All of IMP's benefits become effective on your first day of work, regardless of your position.
  • We offer a comprehensive Benefits Package, including RSP Program, Tuition Reimbursement Program, Long Service Awards, Volunteer Grant Program, Scholarship Program, and more.

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal People, Visible Minority Groups, Persons with Disabilities, and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on either your cover letter or resume.

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