Hotel Operations Coordinator
2 weeks ago
The Heritage Inn Hotel & Convention Centre in Cranbrook, British Columbia is seeking a skilled professional to fill the role of Assistant Front Desk Manager. This individual will play a crucial part in supporting the day-to-day operations of our hotel's office and front desk.
About the JobThis position requires someone with strong organizational and multitasking skills, attention to detail, excellent communication and interpersonal abilities, proficiency in Microsoft Office Suite and Google Workspace, and the ability to handle sensitive information with discretion and confidentiality.
Job Responsibilities- Provide administrative support to the Front Office Manager and other hotel departments as needed.
- Assist in managing and organizing office operations and procedures.
- Coordinate and schedule meetings, appointments, and events.
- Maintain and order office supplies ensuring inventory is well-stocked.
- Handle guest inquiries, reservations, and requests with professionalism and efficiency.
- Prepare and manage correspondence and documents.
- Assist in onboarding and training new staff members.
- Monitor and manage office equipment ensuring proper maintenance.
- Support the implementation of hotel policies and procedures.
- Address and resolve guest complaints and concerns in a timely manner reporting them to the Manager if necessary.
- Has at least 2 years of experience in a front desk role in the hospitality industry (previous experience in an administrative or office management role preferred).
- Is proactive and able to work well under pressure adapting to a fast-paced environment.
This is a full-time permanent position offering a competitive salary of $18.40 per hour. Benefits include discounted or free food on-site parking, wholesale purchasing, and discounted hotel stays. The ideal candidate will be available to work a variety of shifts including weekends as needed.
Schedule: Monday to Friday with holidays and occasional weekend shifts. Work Location: In-person at the Heritage Inn Hotel & Convention Centre.
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