Customer Service and Sales Representative

2 days ago


Prince Rupert BC, Canada CityWest Cable and Telephone Corp Full time
Job Description

At CityWest Cable and Telephone Corp, we are seeking a skilled Customer Service and Sales Representative to join our expanding team. This is a dynamic role that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Maintain and develop positive relationships with customers to provide the best possible experience
  • Manage customer requests for products and services information, order status, and support CityWest products
  • Utilize fact-finding skills to qualify and quantify customer requirements to ensure customized solutions meet expectations
  • Communicate CityWest products and services to existing and new customers through various channels
  • Respond to email requests and inquiries using superior customer service and business writing skills
Requirements:
  • Secondary School Diploma required; post-secondary studies are an asset
  • Minimum one year of experience in a computerized environment
  • Minimum one year of customer service experience
  • Experience with Microsoft Office 365 Suite – Excel, Word, Outlook, etc.
Salary and Benefits:

We offer a competitive salary range of $25.28 per hour, as well as a comprehensive benefits package including casual dress, company events, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, vision care, and wellness program.



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