Customer Service Representative
3 days ago
*Nature of Work*
This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts.
*This position will work out of our Campbell River, BC office.*
*Principal Accountabilities*
➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
➢Respond to email requests and inquires utilizing superior customer service and business writing skills
➢Additional duties based on business needs
*Required Education*
➢Secondary School Diploma
➢Post-Secondary studies are an asset
*Qualifications and Experience*
➢Minimum of one-year experience in a computerized environment
➢Minimum one year of customer service experience
➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.
*Skills and Competencies*
➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
➢Good communication skills (oral and written)
➢Strong problem-solving skills
➢Organized, attentive to detail
➢Ability to work through stressful situations
➢Ability to work individually and as part of a team
Job Types: Full-time, Permanent
Pay: From $25.28 per hour
Benefits:
* Casual dress
* Company events
* Dental care
* Disability insurance
* Employee assistance program
* Extended health care
* Life insurance
* Paid time off
* Vision care
* Wellness program
Schedule:
* Day shift
Application question(s):
* Are you legally permitted to work in Canada?
* Are you located in Prince Rupert, or looking to relocate? Please indicate
Education:
* Secondary School (required)
Experience:
* customer service: 1 year (required)
Work Location: In person
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