Customer Service Representative

2 weeks ago


Prince Rupert, Canada CityWest Cable and Telephone Corp Full time

Are you looking for a challenging role where you can utilize your excellent communication skills to provide exceptional customer service?

We are seeking a Permanent Part or Full-Time Customer Service Representative Tier I at CityWest Cable and Telephone Corp, one of the biggest employers in Northern BC. This is an exciting opportunity to join our expanding team and work in a dynamic and positive work environment.

Nature of Work

  • This sales and customer service-oriented position involves extensive contact with the public, requiring good customer service skills, organizational ability, and initiative when dealing with demanding situations.
  • You will be responsible for handling customer service sales and/or inquiries by telephone, email, and in person, as well as accurately completing work orders for installation, changes of service, and payments on accounts.

Key Responsibilities

  • Maintain and develop positive relationships with customers to provide a superior customer experience.
  • Manage customer requests for products and services information, order status, and supporting CityWest products.
  • Utilize fact-finding skills to qualify and quantify customer requirements to ensure customized solutions meet customer expectations and business requirements.
  • Communicate CityWest products and services to existing and new customers through various channels.
  • Respond to email requests and inquiries utilizing superior customer service and business writing skills.

Requirements

  • Secondary School Diploma required; Post-Secondary studies are an asset.
  • Minimum of one-year experience in a computerized environment.
  • Minimum one year of customer service experience.
  • Experience with Microsoft Office 365 Suite (Excel, Word, Outlook, etc.).

Competencies

  • Ability to interact and communicate professionally with diverse groups (peers, customers, supervisors, managers, and subject matter experts).
  • Good communication skills (oral and written).
  • Strong problem-solving skills.
  • Organized, attentive to detail.
  • Ability to work through stressful situations.
  • Ability to work individually and as part of a team.

Benefits and Schedule

  • Full-time, permanent position.
  • $25.28 per hour (minimum salary).
  • Casual dress policy.
  • Company events.
  • Dental care.
  • Disability insurance.
  • Employee assistance program.
  • Extended health care.
  • Life insurance.
  • Paid time off.
  • Vision care.
  • Wellness program.
  • Day shift schedule.

Please note that this job requires working in-person at our Campbell River, BC office.



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