Customer Service Representative

2 days ago


Prince Rupert BC, Canada CityWest Cable and Telephone Corp Full time

CityWest Cable and Telephone Corp is a leading employer in Northern BC, renowned for its dynamic and positive work environment. With a focus on delivering exceptional customer experiences, we are seeking a skilled Customer Service Representative to join our expanding team.

The successful candidate will possess excellent communication skills, both written and verbal, and be able to interact with customers in a professional and respectful manner. This role requires the ability to handle customer inquiries, resolve issues, and provide personalized solutions to meet customer needs.

We offer a comprehensive benefits package, including dental care, disability insurance, extended health care, life insurance, paid time off, vision care, and a wellness program. Our team-oriented approach fosters a supportive and inclusive work environment, where employees can grow and develop their careers.

The salary for this position is $25.28 per hour, commensurate with industry standards for customer service representatives in Campbell River. If you are a motivated and customer-focused individual looking to excel in a challenging and rewarding role, we encourage you to apply.

In this role, you will have the opportunity to work independently and as part of a team to achieve business objectives. You will be responsible for maintaining and developing positive relationships with CityWest customers, managing customer requests for products and services information, and utilizing fact-finding skills to qualify and quantify customer requirements.

To be successful in this position, you will require a secondary school diploma and minimum one year of experience in a computerized environment. Post-secondary studies are an asset, and proficiency in Microsoft Office 365 Suite, particularly Excel, Word, and Outlook, is essential.

If you are a self-motivated and detail-oriented individual with strong problem-solving skills, we invite you to apply for this exciting opportunity.



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