Customer Service Representative: Sales and Client Relations Expert
2 weeks ago
At CityWest Cable and Telephone Corp, we are seeking a skilled Customer Service Representative to join our dynamic team in Campbell River, BC.
Job SummaryWe are looking for an individual with excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities:- Maintain and develop positive relationships with CityWest customers to provide the best possible experience.
- Manage customer requests for products and/or services information, order status, and supporting CityWest products.
- Utilize fact-finding skills to qualify and quantify customer requirements to ensure customized solutions meet customer expectations and business needs.
- Communicate CityWest products and services to existing and new customers through various channels, including in-person, phone calls, and email responses.
To be successful in this role, you will need:
- A minimum of one year of experience in a computerized environment.
- Minimum one year of customer service experience.
- Experience with Microsoft Office 365 Suite - Excel, Word, Outlook etc.
- Secondary School Diploma or equivalent.
- Post-secondary studies are an asset.
As a valued member of our team, you can expect:
- A competitive salary of $25.28 per hour.
- Casual dress policy.
- Company events and social activities.
- Dental care and disability insurance.
- Employee assistance program.
- Extended health care and life insurance.
- Paid time off and wellness program.
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