Senior General Merchandise Department Manager
6 days ago
We are seeking a highly motivated and experienced Senior General Merchandise Department Manager to join our team at Northern/NorthMart. With a strong background in high-volume retail environments, you will be responsible for leading the day-to-day operations of the General Merchandise Department, ensuring exceptional customer service, and driving sales growth.
Company OverviewNorthern/NorthMart is proud to serve and support communities in Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food, and our goal is to be the best local shopping choice for everyday household and local lifestyle needs.
Salary and BenefitsWe offer a competitive salary of approximately $65,000 per year, plus comprehensive benefits package, allowances for food and accommodation, and paid training. As a member of our team, you will also have opportunities for career advancement and professional growth.
Job DescriptionYour primary responsibility as a Senior General Merchandise Department Manager will be to:
- Provide exceptional customer service and deliver on our Value Offer.
- Monitor and adjust customer service levels as needed.
- Deal with customer complaints and requests quickly and effectively.
- Schedule staff to maximize customer service and fulfill business needs.
- Manage the General Merchandise Department to maximize sales and grow profits.
You will work closely with the store team to achieve these goals and contribute to the overall success of our business.
Required Skills and QualificationsTo be successful in this role, you will need:
- A minimum of two years of experience in a high-volume grocery/retail environment.
- Strong customer service skills.
- Record of bottom-line and sales results in previous roles.
- Ability to interpret a variety of instructions both verbally and orally.
- Computer knowledge of Excel and Outlook.
- Strong knowledge of grocery operating principles.
- Exceptional analytical, problem-solving, and decision-making skills with a high attention to detail.
- Proven organizational, planning, and prioritizing skills.
- Excellent written and verbal communication, interpersonal skills, and superior customer service skills.
This role requires working in extreme conditions, lifting 50+ pounds, and standing for long periods occasionally. You must be able to work extended hours and use full hand mechanics.
LocationThe position is based in one of our locations across Northern Canada, Western Canada, or the South Pacific islands. Relocation arrangements will be made and paid for by Northern/NorthMart.
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