Guest Services Representative

1 month ago


Montreal, Quebec, Canada Germain Hôtels Full time

Job Summary

The Guest Services Agent will be responsible for providing exceptional customer service, processing reservations, and performing various administrative tasks. This role requires a strong ability to multitask, work independently, and as part of a team.

Key Responsibilities

  • Welcome and register guests
  • Verify and detail the day's arrivals, follow up with reservation confirmations
  • Keep track of arrivals, departures, in-house, daily activities and follow up accordingly
  • Ensure the reception area is clean and maintain supplies needed

Requirements

  • Diploma in Hospitality Management an asset
  • Bilingualism an asset
  • Good computer knowledge - Knowledge of PMS Opera an asset
  • Excellent customer service skills
  • Able to work in a team environment and independently
  • Able to organize, prioritize and multitask

What We Offer

  • A percentage of the group insurance is paid by the employer for full time employees
  • Promotional rate to discover Germain Hôtels properties through Canada
  • Opportunities to develop your career within a growing company across Canada
  • Access to the hotel gym
  • Employee referral program
  • Employee Assistance Program for team member and their family


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