Guest Services Representative
1 month ago
Job Summary
The Guest Services Agent will be responsible for providing exceptional customer service, processing reservations, and performing various administrative tasks. This role requires a strong ability to multitask, work independently, and as part of a team.
Key Responsibilities
- Welcome and register guests
- Verify and detail the day's arrivals, follow up with reservation confirmations
- Keep track of arrivals, departures, in-house, daily activities and follow up accordingly
- Ensure the reception area is clean and maintain supplies needed
Requirements
- Diploma in Hospitality Management an asset
- Bilingualism an asset
- Good computer knowledge - Knowledge of PMS Opera an asset
- Excellent customer service skills
- Able to work in a team environment and independently
- Able to organize, prioritize and multitask
What We Offer
- A percentage of the group insurance is paid by the employer for full time employees
- Promotional rate to discover Germain Hôtels properties through Canada
- Opportunities to develop your career within a growing company across Canada
- Access to the hotel gym
- Employee referral program
- Employee Assistance Program for team member and their family
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