Guest Services Representative

4 weeks ago

Montreal, Quebec, Canada Marriott International Full time

Job Summary

We are seeking a skilled Guest Services Agent to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify/adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift.
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.

Requirements

  • Follow company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships.
  • Support team to reach common goals.
  • Listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.

Preferred Qualifications

  • High school diploma or equivalent.
  • No related work experience.
  • No supervisory experience.
  • No license or certification required.

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Accommodations

Delta Hotels Montreal takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email

  • Guest Services Representative

    3 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our Rooms and Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    4 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our Rooms and Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    3 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins, check-outs, room assignments, and room...

  • Guest Services Representative

    4 weeks ago

    Montreal, Quebec, Canada Germain Hôtels Full time

    Job SummaryThe Guest Services Agent will be responsible for providing exceptional customer service, processing reservations, and performing various administrative tasks. This role requires a strong ability to multitask, work independently, and as part of a team.Key ResponsibilitiesWelcome and register guestsVerify and detail the day's arrivals, follow up...

  • Hooters Service Representative

    5 days ago

    Montreal, Quebec, Canada Hooters Full time

    Hooters Service Representative Job DescriptionEstimated Annual Salary: $60,000 - $80,000About Us:Hooters is a renowned hospitality brand that has been entertaining guests for decades. As a Hooters Service Representative, you will be an integral part of our team, ensuring exceptional customer experiences and upholding the iconic Hooters Girl image.Job...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada McDonald's Full time

    We are seeking a Customer Service Representative to join our team at McDonald's. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, while also maintaining a clean and safe work environment.Key Responsibilities:Greet guests and take orders in a friendly and efficient mannerPrepare food and...

  • Guest Services Ambassador

    2 days ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Marriott International. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, handling check-ins and check-outs, room assignments, and responding to guest requests.Key Responsibilities:Process all guest...

  • Guest Service Lead

    2 days ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly motivated Guest Service Lead to join our team at Marriott International. In this role, you will be responsible for ensuring exceptional guest service and leading a team of front desk staff.About the RoleThe successful candidate will have at least 1 year of related work experience, preferably in a supervisory capacity. You...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins,...

  • Guest Service Supervisor

    4 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences through efficient check-in processes, accurate account setup, and prompt issue resolution.Key ResponsibilitiesProcess guest check-ins, verifying...

  • Guest Services Agent

    3 weeks ago

    Montreal, Quebec, Canada Delta Hotels Full time

    Process guest check-ins, check-outs, room assignments, and requests while ensuring accurate billing, providing exceptional customer service, and maintaining a clean and organized environment. Key responsibilities include operating the front desk, handling guest inquiries, and coordinating with housekeeping. A high school diploma or equivalent is required,...

  • Guest Service Supervisor

    4 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled Guest Service Supervisor to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences through efficient check-in processes, accurate account setup, and prompt issue resolution.Key ResponsibilitiesProcess guest check-ins, verifying...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada Services d'Immigration YourConnexion Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a Customer Service Representative to join our team at Services d'Immigration YourConnexion. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their inquiries, and providing information about our...

  • Customer Service Representative

    3 weeks ago

    Montreal, Quebec, Canada Services d'Immigration YourConnexion Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and organized Customer Service Representative to join our team at Services d'Immigration YourConnexion. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and...

  • Guest Services Manager

    4 weeks ago

    Montreal, Quebec, Canada Marriott International Full time

    Job SummaryAs a Guest Services Manager at Marriott International, you will be responsible for overseeing the daily operations of the front office, ensuring exceptional customer service, and maximizing financial performance. You will work closely with the Front Office Manager to administer front office functions and supervise staff. This role requires strong...

  • Customer Service Representative

    1 week ago

    Montreal, Quebec, Canada Marriott International Full time

    About the RoleWe are seeking a skilled and courteous Customer Service Representative to join our front desk team at Marriott International.Key Responsibilities:Provide exceptional service to guests, ensuring their needs are met and exceeded.Process guest check-ins, check-outs, room assignments, and room changes efficiently and accurately.Manage payment...

  • Customer Service Representative

    3 weeks ago

    Montreal, Quebec, Canada Services d'Immigration YourConnexion Full time

    Customer Service RepresentativeType of employment: PermanentLanguage of work: English or FrenchWorking hours: 40 hours per weekEducation:Experience:EducationBachelor's degree or equivalentKey responsibilitiesDevelop and implement communication strategies and programsProvide exceptional customer service and supportPerform general office duties and...

  • Customer Service Representative

    4 weeks ago

    Montreal, Quebec, Canada Services d'Immigration YourConnexion Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Services d'Immigration YourConnexion. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues they may have.Key Responsibilities:Develop and implement...

  • Customer Service Representative

    3 weeks ago

    Montreal, Quebec, Canada Services d'Immigration YourConnexion Full time

    Job DescriptionWe are seeking a highly motivated and organized Customer Service Representative to join our team at Services d'Immigration YourConnexion. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional...

  • Guest Experience Specialist

    4 days ago

    Montreal, Quebec, Canada Sonder Full time

    Company OverviewSonder is a hospitality company that revolutionizes the way people stay. Our mission is to make a world of better stays open to all, and we strive to create an exceptional experience for our guests. With a focus on innovation and customer satisfaction, we aim to set a new standard in the industry.We are looking for talented individuals who...