Senior IT Support Specialist

1 day ago

Calgary, Alberta, Canada Direct Tec Full time
Unlock Your Potential with Direct Tec

As a fast-growing provider of IT services and technologies, Direct Tec is seeking a highly skilled Senior Systems Administrator to join our Service Delivery Team. Our team is dedicated to removing IT barriers and irritants, allowing our clients to focus on their success and fully embrace new opportunities and technologies.

About the Role:

  • Provide expert-level technical support and guidance to end-users, resolving complex hardware, software, and network-related issues.
  • Coordinate with other IT teams and vendors as necessary to resolve complex issues.
  • Mentor junior help desk analysts, assisting them in improving their technical skills, problem-solving abilities, and customer service approach.
  • Conduct in-depth root cause analysis for recurring or critical issues.
  • Assist in implementing and enforcing security policies and practices to safeguard data and systems.

Requirements:

  • 5+ years of experience in providing advanced technical support and problem-solving in a help desk environment.
  • Extensive technical knowledge of computer hardware, operating systems, software applications, networking, and IT infrastructure.
  • Demonstrated analytical mindset with the ability to conduct root cause analysis and implement appropriate solutions.
  • Proven experience in process improvement and optimizing help desk operations.
  • Proficiency in IT service management principles and ticketing systems.
  • Certification in relevant IT areas (e.g., CompTIA Network+, Microsoft Certified Solutions Associate - MCSA, ITIL Foundation, etc.).

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

Language: English (en-US)

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