Purchasing Call Center Representative
2 weeks ago
Job Summary
We are seeking a skilled Purchasing Call Center Agent to join our team at American Iron & Metal. As a key member of our call center, you will play a vital role in purchasing vehicles for our various branches and assisting in our day-to-day operations.
Key Responsibilities
- Answer incoming customer calls and provide exceptional customer service
- Understand customer needs and offer personalized solutions
- Negotiate and conclude the purchase of cars, ensuring purchasing objectives and customer satisfaction
- Follow up on pending requests and individual customers
Requirements
- Bilingualism (French and English) is required
- Excellent negotiation and persuasion skills
- Excellent customer service skills and positive attitude
- Excellent communication and interpersonal skills
- Basic mathematical skills
- Ability to navigate between different computer systems and applications
- Ability to multi-task in a fast-paced environment
- Interest in the automotive field
- Reliability, punctuality, and ability to work days, evenings, and weekends
- Call center experience is a major asset
About Us
At American Iron & Metal, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come.
We are a division of American Iron & Metal, a recognized global leader in the metal recycling industry, with over 125 site locations, 4000 employees worldwide, and over $1 billion in yearly sales.
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