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Executive Retail Manager
2 months ago
We are seeking a highly skilled and experienced Executive Retail Manager to join our team at Staples Canada. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a high-performing team of retail professionals.
Key Responsibilities- Leadership and Team Management: Provide strategic direction and guidance to your team, ensuring they have the skills and resources needed to deliver exceptional customer experiences.
- Customer Centric Culture: Foster a culture that prioritizes customer satisfaction, driving sales growth and loyalty through exceptional service and product knowledge.
- Business Development: Develop and execute business development strategies to drive sales growth, including referral-based business development and SolutionShop initiatives.
- Operational Excellence: Oversee all operational and financial metrics, ensuring the store meets or exceeds performance targets.
- Asset Protection and Compliance: Manage and inspire a culture of compliance, ensuring all legislative and regulatory standards are met.
- Change Leadership: Act as an agile change leader, embracing change and driving successful execution through effective communication and planning.
- Talent Development: Lead a culture of engagement, driving ongoing learning, talent development, and succession planning to ensure the store's long-term success.
- Experience: 5 years of retail management experience, with a proven track record of achieving customer service excellence and driving sales results.
- Leadership Skills: Proven ability to inspire and lead a team, with a focus on building partnerships and community.
- Communication Skills: Advanced-level communication skills, with the ability to articulate a clear vision and strategy.
- Technology Comfort: Comfort with technology, with the ability to adapt to new systems and tools.
- Competitive Compensation: Competitive salary and performance bonuses.
- Benefits: Comprehensive health and dental benefits, RRSP/DPSP, and associate discount.
- Learning and Development: Ongoing learning and development opportunities, including training and coaching.
