Field Service Technician

1 month ago

Winnipeg, Manitoba, Canada Randstad Canada Full time
Job Title: Field Service Technician

We are seeking a highly skilled Field Service Technician to join our team at Randstad Canada. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing complex equipment at customer sites.

Key Responsibilities:
  • Support the sales staff in servicing equipment
  • Install new equipment at customer sites
  • Perform preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
  • Carefully and accurately document all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
  • Maintain excellent customer service and customer satisfaction
  • Demonstrate applicable company software capabilities to the customer
  • Prepare timesheets, service reports, and installation forms, a timely and accurately
  • Accurately track expenses and complete expense reports in a timely manner
  • Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
  • Communicate with other departments as necessary
  • Ability to work overtime as required by workload and customer necessity
Requirements:
  • Canadian citizen based in either Winnipeg or Calgary
  • Ability to travel freely between Canada and the US
  • Strong electrical, pneumatic, and mechanical knowledge
  • High School Diploma required, Associate Degree in a technical discipline is preferred
  • 2 – 4 years of experience in a similar technical position
  • At least one year of experience in a customer service role
  • Ability to travel 90% as assigned by management
  • Candidates with Trumpf laser machine experience, Amada Laser, Mazak laser, and other similar laser machinery experience
  • Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Able to effectively use the Internet
  • Ability to understand and use I/O structure for technical troubleshooting purposes
What We Offer:
  • Competitive wages
  • Travel per diem and expenses covered by the company
  • Great opportunities for OT after 40hrs
  • Consistent schedule

If you are a motivated and detail-oriented individual with a passion for technical work, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position.

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