Logistics Operations Coordinator

7 days ago

Montreal, Quebec, Canada Challenger Motor Freight Inc. Full time

Logistics Operations Coordinator Job Overview:

The Logistics Operations Coordinator is responsible for managing and streamlining the supply chain processes within our organization. This role involves coordinating various personnel and procedures to ensure the efficient distribution of products. The primary objective is to facilitate seamless operations across multiple channels, focusing on maximizing efficiency. This position thrives in a collaborative team setting, emphasizing the importance of both customer and carrier satisfaction.

Key Responsibilities:

  • Oversee account management, including quoting and booking shipments, providing customer service, tracking shipments, and closing orders.
  • Deliver exceptional customer service to ensure a positive experience.
  • Enhance profit margins through strategic initiatives.
  • Monitor compliance with customer volume expectations and investigate discrepancies.
  • Respond promptly to spot quotes and customer inquiries.
  • Be available outside of regular hours to resolve urgent issues.
  • Follow up on any delivery delays or security concerns.
  • Complete all audit requirements and ensure documentation is scanned into the Transportation Management System (TMS) prior to dispatch.
  • Ensure all orders are closed in the TMS within 24 hours post-delivery.
  • Collect proof of delivery (POD) from carriers within 48 hours of notification.
  • Obtain approval for any additional charges from customers within 48 hours and document these in the TMS.
  • Communicate estimated times of arrival (ETAs) effectively to customers to schedule delivery appointments and avoid storage fees.
  • Verify that carriers are qualified in both the TMS and Risk Management Information System (RMIS).
  • Develop and maintain relationships with existing and new carriers and customers.
  • Perform tasks with urgency and meticulous attention to detail, ensuring timely updates in the local TMS and CP portal.
  • Facilitate clear communication among team members to ensure coverage during absences.
  • Execute additional responsibilities as required.
  • Fluency in multiple languages is essential.

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