Technical Support Specialist
6 days ago
We are seeking a skilled Technical Support Specialist to join our team at CUSTOM KART INC. As a key member of our technical support group, you will be responsible for providing timely and effective solutions to customers experiencing difficulties with computer systems and networks.
Key Responsibilities:- Giving access to computer networks
- Reporting on the performance of computer systems and networks
- Responding to users experiencing difficulties with computer systems
- Consulting user guides, technical manuals, and other documents to research and implement solutions
- Providing advice and training to users in response to identified difficulties
- Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
- Supervising other technical support workers in this group
- Providing business systems, network, and Internet support to users in response to identified difficulties
- Setting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Performing Web-server backup and recovery operations
- Providing customer service
- This is a fast-paced environment where you will work under pressure with tight deadlines and repetitive tasks
- You must have attention to detail and be able to prioritize tasks effectively
- Accurate
- Client focus
- Judgement
- Organized
- Team player
- 1 year to less than 2 years of experience in a similar role
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 35 hours per week
We estimate the salary for this position to be between $40,000 - $60,000 per year, depending on location and experience.
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