Experienced Store Experience Director

3 weeks ago

Toronto, Ontario, Canada SEPHORA Full time

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian.

We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

This role is responsible for managing all aspects of the client experience and all services, classes, and events in a specific Sephora store location. This includes supporting areas such as client service, sales floor standards, and team leadership, as well as service-related areas like the Beauty, Skin, and Fragrance Studio and beauty classes within their store.

About You
  • You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

We believe that you'll enjoy working with us because:

  • The people: You will be surrounded by the best talent in the industry – people you can be proud to work with.
  • The perks: Think you've tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis, and exclusive brand events.
  • The education: We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions.

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