Customer Experience Director

1 week ago


Toronto, Ontario, Canada SEPHORA Full time

At Sephora Canada, we're passionate about creating an exceptional client experience.

We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas.

  • Developing Your Team: Manage daily operations at the Beauty Studio. Ensure Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
  • Embracing Innovation: Train beauty advisors to leverage technology innovations within services while assisting clients to provide an elevated in-store experience.
  • Client Experience: Manage online reservation systems, publish beauty advisor availability, and class dates and times. Ensure staffing levels support a smooth flow of clients receiving services.
  • Training & Development: Execute beauty advisors training for new hires and existing team members. Facilitate orientation and selling model training sessions whenever possible.
  • Visual Merchandising: Support Operations by ensuring merchandising concepts and sales floor visuals meet company standards.
  • Vendor Management: Engage with store brands visiting the store, train cast on their products, and provide feedback on brand training effectiveness.

We offer a competitive salary range of $65,000 - $85,000 annually, depending on experience.

As a Customer Experience Director, you will be surrounded by the best talent in the industry – people you can be proud to work with.

You'll enjoy...

  • The People: Collaborate with colleagues who share your passion for delivering exceptional client experiences.
  • The Education: We invest heavily in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada is committed to equal opportunity employment and advancement. Our goal is to create an inclusive environment where every person can belong, grow, and build a beautiful career.


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