Group Manager I, TDS Operations

4 weeks ago


Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

We are seeking a highly skilled and experienced Group Manager I, TDS Operations to join our team. This is a key leadership role that will be responsible for leading a group within a business unit in delivering operational support to assigned areas.

Key Responsibilities
  • Lead a group within a business unit in delivering operational support to assigned areas.
  • Identify and respond to changes in the business environment and establish action plans to address client issues and priorities.
  • Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience.
  • Secondary escalation point for significant risks/exceptions.
  • Monitor service and control standards against overall business/department objectives.
  • Provide frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement.
  • Negotiate and help to resolve complex and/or escalated issues.
  • Build a client-centric, collaborative and innovative culture.
Requirements
  • Undergraduate degree/college diploma preferred and/or 5+ years relevant experience and 3+ years people management experience.
  • Advanced knowledge of the business and operational functions supported.
  • Work focus time horizon is generally medium term with minimal focus on strategic planning.
  • Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported strong knowledge in identifying, tracking and resolving gaps.
  • Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization.
What We Offer

We offer a competitive compensation package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Why Join Us

We are a growth-oriented, people-focused, and community-minded organization. We work to deliver value for our clients every day and are committed to providing the support our colleagues need to thrive both at work and at home.


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