Group Manager I, TDS Operations
4 weeks ago
We are seeking a highly skilled and experienced Group Manager I, TDS Operations to join our team. This is a key leadership role that will be responsible for leading a group within a business unit in delivering operational support to assigned areas.
Key Responsibilities- Lead a group within a business unit in delivering operational support to assigned areas.
- Identify and respond to changes in the business environment and establish action plans to address client issues and priorities.
- Act as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience.
- Secondary escalation point for significant risks/exceptions.
- Monitor service and control standards against overall business/department objectives.
- Provide frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement.
- Negotiate and help to resolve complex and/or escalated issues.
- Build a client-centric, collaborative and innovative culture.
- Undergraduate degree/college diploma preferred and/or 5+ years relevant experience and 3+ years people management experience.
- Advanced knowledge of the business and operational functions supported.
- Work focus time horizon is generally medium term with minimal focus on strategic planning.
- Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported strong knowledge in identifying, tracking and resolving gaps.
- Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization.
We offer a competitive compensation package, including a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Why Join UsWe are a growth-oriented, people-focused, and community-minded organization. We work to deliver value for our clients every day and are committed to providing the support our colleagues need to thrive both at work and at home.
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