TDS Operations Analyst I

4 weeks ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

We are seeking a highly skilled TDS Operations Analyst I to join our team. As a key member of our operations team, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.

Key Responsibilities

  • Execute complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.
  • Identify, document, and investigate processes and exceptions arising from transactions and processes beyond first-level operations service delivery.
  • Coordinate with partners on key initiatives and may act as a project lead or subject matter expert for small-scale projects or initiatives in accordance with project management methodologies.
  • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function or partner to facilitate resolution and ensure that service quality is maintained.
  • Identify opportunities to improve service delivery.
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross-functional operational issues, interpret findings, and make recommendations.
  • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels.
  • Contribute to the production of consolidated or aggregated reporting as appropriate.
  • Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries.
  • May interact with other partners and vendors, providing guidance and/or addressing questions or concerns in an effective and timely manner.

Requirements

  • Undergraduate degree or college diploma.
  • 3+ years of relevant experience.

About Us

The Toronto-Dominion Bank (Canada) is a leading financial institution that offers a wide range of capital markets products and services to corporate, government, and institutional clients. We are committed to delivering value for our clients every day and are looking for talented individuals to join our team.

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