Customer Experience Representative

4 weeks ago


Lloydminster, Canada SNDL Full time
About the Role

We are seeking a highly motivated and customer-focused Part-time Customer Experience Representative to join our team at Value Buds Lloydminster, AB. As a key member of our sales team, you will be responsible for providing exceptional customer service, building relationships with customers, and promoting our products in a fast-paced retail environment.

Key Responsibilities

- Greet customers and engage in conversation to understand their specific needs
- Facilitate a welcoming and positive atmosphere for all customers in the store
- Educate customers about cannabis products, strains, and consumption methods

Day-to-Day Operations

- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales
- Maintain a high level of product and service knowledge, staying up-to-date with industry legislation, trends, and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly

Regulatory Adherence

- Comply with all OH&S policies and procedures
- Support and promote Nova Cannabis's and AGCO's social responsibility programs
- Comply with Nova Cannabis's policies, standard operating procedures, and practices

Requirements

- Minimum 2 years of customer service experience
- Minimum 2 years of retail and/or hospitality experience
- Cannabis, liquor, or healthcare experience is preferred
- High School Diploma or equivalent
- Valid Sell Safe certification
- Valid Qualified Cannabis Worker Certificate (QCW)
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements

- Excellent customer service skills, with a positive attitude, charisma, and comfort engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanor
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 18 years of age or older
- Must have reliable transportation to commute to/from work

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