Accessible Experience Coordinator

1 week ago

Vancouver, British Columbia, Canada BC Place Full time

About BC Place

BC Place is a world-class venue that hosts a wide range of events, including sports, concerts, and consumer shows. We are committed to providing an exceptional experience for all our guests, including those with disabilities.

Job Summary

We are seeking a skilled and dedicated Guest Experience Coordinator to join our team. In this role, you will be responsible for implementing accessible accommodations and pathways to ensure service excellence for all guests at BC Place.

Main Responsibilities

  • Work with the events planning team to ensure accessible accommodations and pathways are highlighted for each event.
  • Develop and deliver accessibility awareness training for new hires and ongoing staff.
  • Collaborate with the BC Pavco Accessibility Committee to track and measure deliverables against the BC Place Accessibility Plan.
  • Coordinate with the Communications team to ensure the BC Place Accessibility page is up-to-date and relevant.
  • Assist in the development, implementation, and monitoring of a comprehensive Guest Experience program that includes accessibility accommodations for BC Place.

Requirements

  • 3-5 years of experience in guest services, event coordination, or a similar role, with a strong emphasis on accessibility.
  • Strong understanding of accessibility standards and regulations, compliance, and other relevant guidelines.
  • Experience working in a unionized environment, and the daily administration of a collective bargaining agreement an asset.
  • Ability to prioritize and manage multiple projects at one time.
  • Empathetic and attentive to the needs of guests with disabilities, ensuring their comfort and satisfaction.

We Offer

Excellent benefits and a strong government pension plan, interesting projects, supportive team, and career growth.

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