Technical Support Specialist

1 month ago

Calgary, Alberta, Canada KMK Digitech Inc Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at KMK Digitech Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks.

Key Responsibilities:
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer systems and networks
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience
  • 7 months to less than 1 year of experience in a related field
Additional Responsibilities:
  • Support for newcomers and refugees
  • Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster
  • Permanent employment
  • English language proficiency
  • 30 to 40 hours per week

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