Customer Service Representative

7 days ago

Sherbrooke, Quebec, Canada Global Excel Management Inc Full time

Job Summary

Global Excel Management Inc is seeking a highly skilled and multilingual Customer Service Representative to join our team as a Bilingual Case Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers, handling emergency situations, and ensuring a seamless experience for all parties involved.

Key Responsibilities

  • Act as a resource person for patients, family members, and medical facilities regarding policy benefits and coverage information.
  • Open initial claims and refer individuals to suitable healthcare providers.
  • Pre-approve medical tests and provide relevant information to customers on products and services administered by the insurance company, coordinating follow-up actions.
  • Record interactions and transactions in the claims system and ensure a superior level of customer service.

Requirements

  • High School diploma combined with experience in customer service.
  • Bilingual French and English (English required for responding to high-volume calls).
  • Availability to work days, evenings, and weekends.
  • One to two years of experience in a customer service-related position.
  • Clear and effective communication in English and French (written and verbal).

What We Offer

  • Three weeks of vacation.
  • An extensive benefit package including health (100%), dental, life, and travel insurance, as well as a retirement savings plan.
  • A flexible and supportive work environment offering benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and more.
  • A company wellness program including an on-site gym, fitness classes, discounts at local businesses, and 'lunch-and-learns' on health and wellness topics.
  • Opportunities for advancement, development, and financial assistance for employees pursuing further education.

About Global Excel Management Inc

Global Excel Management Inc is a leading provider of innovative solutions for the insurance and healthcare industries. Our company is committed to delivering exceptional service and support to our clients and customers, and we are seeking like-minded individuals to join our team.

  • Customer Service Representative

    4 days ago

    Sherbrooke, Quebec, Canada Centre Reparatech Full time

    {"h1": "Customer Service Representative", "p": "We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Centre Reparatech. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering inquiries, and resolving issues in a timely and professional manner.",...

  • Customer Service Representative

    4 days ago

    Sherbrooke, Quebec, Canada Centre Reparatech Full time

    {"h1": "Customer Service Representative", "p": "We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Centre Reparatech. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering inquiries, and resolving issues in a timely and professional manner.",...

  • Customer Service Representative

    1 week ago

    Sherbrooke, Quebec, Canada Structube Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our clients.Main ResponsibilitiesRespond to customer inquiries and resolve...

  • Customer Service Representative

    1 week ago

    Sherbrooke, Quebec, Canada Structube Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our clients.Main ResponsibilitiesRespond to customer inquiries and resolve...

  • Customer Service Representative

    2 days ago

    Sherbrooke, Quebec, Canada Centre Reparatech Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Centre Reparatech. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    2 days ago

    Sherbrooke, Quebec, Canada Centre Reparatech Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Centre Reparatech. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    10 hours ago

    Sherbrooke, Quebec, Canada Centre Reparatech Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Centre Reparatech. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    7 hours ago

    Sherbrooke, Quebec, Canada Centre Reparatech Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Centre Reparatech. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    4 days ago

    Sherbrooke, Quebec, Canada Centre Reparatech Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Centre Reparatech. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAnswer customer inquiries and provide information in a timely and...

  • Customer Service Representative

    9 hours ago

    Sherbrooke, Quebec, Canada Banque Nationale Full time

    Job DescriptionAs a Customer Service Representative at Banque Nationale, you will play a key role in supporting our clients with their banking needs and helping them navigate our digital solutions. Your exceptional listening skills and commitment to delivering outstanding customer service will make all the difference in this dynamic role.Key...

  • Customer Service Representative

    6 hours ago

    Sherbrooke, Quebec, Canada Banque Nationale Full time

    Job DescriptionAs a Customer Service Representative at Banque Nationale, you will play a key role in supporting our clients with their banking needs and helping them navigate our digital solutions. Your exceptional listening skills and commitment to delivering outstanding customer service will make all the difference in this dynamic role.Key...

  • Customer Service Representative

    1 week ago

    Sherbrooke, Quebec, Canada Banque Nationale Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Banque Nationale. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in their banking needs and in the use of our electronic solutions.Key ResponsibilitiesProvide timely and effective support to...

  • Customer Service Representative

    7 days ago

    Sherbrooke, Quebec, Canada Banque Nationale Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Banque Nationale. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in their banking needs and in the use of our electronic solutions.Key ResponsibilitiesProvide timely and effective support to...

  • Customer Service Representative

    7 days ago

    Sherbrooke, Quebec, Canada Produits American Biltrite Ltée Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Produits American Biltrite Ltée. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, processing orders, and coordinating logistics.Key ResponsibilitiesRespond...

  • Customer Service Representative

    7 days ago

    Sherbrooke, Quebec, Canada Produits American Biltrite Ltée Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Produits American Biltrite Ltée. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, processing orders, and coordinating logistics.Key ResponsibilitiesRespond...

  • Customer Service Representative

    1 week ago

    Sherbrooke, Quebec, Canada Produits American Biltrite Ltée Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Produits American Biltrite Ltée. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, processing orders, and coordinating logistics.Key ResponsibilitiesRespond...

  • Customer Service Representative

    2 weeks ago

    Sherbrooke, Quebec, Canada Produits American Biltrite Ltée Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at Produits American Biltrite Ltée. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, processing orders, and coordinating logistics.Key ResponsibilitiesRespond...

  • Customer Service Representative

    1 week ago

    Sherbrooke, Quebec, Canada Tim Hortons Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tim Hortons. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesCustomer Service: Greet and serve customers in a...

  • Customer Service Representative

    1 week ago

    Sherbrooke, Quebec, Canada Tim Hortons Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tim Hortons. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key ResponsibilitiesCustomer Service: Greet and serve customers in a...

  • Customer Service Representative

    6 days ago

    Sherbrooke, Quebec, Canada Tim Hortons Full time

    We are seeking a skilled Customer Service Representative to join our team at Tim Hortons. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Provide prompt and courteous service to customers, responding to their needs and resolving...