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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our clients.
Main Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner;
- Provide product information and demonstrations to customers;
- Process returns, exchanges, and refunds in accordance with company policies;
- Maintain a high level of product knowledge and stay up-to-date on new products and promotions;
- Work collaboratively with colleagues to achieve sales goals and provide excellent customer service;
- Adhere to company policies and procedures to ensure a positive and efficient customer experience.
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment and prioritize tasks effectively;
- Previous experience in customer service or sales (1-3 years);
- Diploma of secondary education or equivalent;
- Fluency in English and French, both written and verbal.
