Customer Service Ambassador

3 weeks ago

Burnaby, British Columbia, Canada EightSix Network Full time

Job Title: Guest Services Representative

Job Summary:

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Meet and greet guests, answer inquiries, and provide solutions for any concerns
  • Provide information on current and upcoming events and promotions
  • Explain and enroll customers in the rewards loyalty program
  • Assist in implementing on-site events, promotions, and entertainment initiatives

Requirements:

  • Minimum one year of experience in a related field
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • Intermediate knowledge of computer programs and mathematical skills
  • The ability to obtain registration with provincial gaming regulatory body
  • Friendly and personable energy and a willingness to go the extra mile for guests
  • Excellent communicator who can comfortably talk to guests regarding events and promotions
  • Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment
  • Patient, positive demeanor with everyone you meet

About Us:

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. We offer a dynamic and fun work environment, with opportunities for career advancement and professional growth. Our employees are our greatest asset, and we are committed to providing them with ongoing training and leadership programs.

Why Work with Us:

We celebrate and empower our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and career advancement opportunities across our 27 locations. Our employees thrive in a dynamic and fun environment, with a focus on providing exceptional service to our guests.

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