Senior Community Experience Lead
1 week ago
About Shannex Incorporated
We are a leading provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by passionate team members who create an exceptional resident experience.
Job Summary
The Senior Community Experience Lead will play a key role in ensuring the quality and resident satisfaction of our standards at Faubourg du Mascaret. This includes consistently ensuring service delivery meets established brand standards in terms of quality, safety, timeliness, and customer service.
About You
We are looking for a qualified candidate with a University Degree or equivalent experience in Business Administration, Hospitality Management, or similar education. Bilingual in English and French is required, as well as 2-3 years in a management role within Hospitality or Seniors Living environment.
You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization, we offer opportunities for growth, development and advancement.
Key Responsibilities
- Maintains quality and resident satisfaction of Faubourg du Mascaret standards;
- Establishes strong processes of utilizing formal and informal resident feedback to influence operational practices;
- Overses the orientation of new Residents to Faubourg du Mascaret through established standards;
- Provides leadership and direction to housekeeping and hospitality services team;
- Manages the professional development of all Team Members within the housekeeping and hospitality services department;
- Overses operating budget and spending processes of the food and beverage department;
- Directs safety & wellness culture of housekeeping and hospitality services team;
What We Offer
- Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire) including an Employee and Family Assistance Program;
- Life, travel, and other insurances;
- Access to virtual healthcare 24/7 for FREE through the group health benefit plan;
- RRSP program (5% employer matching);
- Vacation accrual (begins immediately) and travel insurance;
- Free onsite parking;
- Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events;
- Access to continuing education and training through Shannex's Centre of Excellence;
- Opportunities to be part of sector innovation and continuous improvement initiatives;
- Recognition and Rewards for service excellence and safety;
Estimated Salary: $60,000 - $80,000 per year
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