Destination Experience Designer

1 week ago


Old Toronto, Canada ClubMed Full time

Join Club Med, a renowned family-centric all-inclusive leisure and vacation service provider, as a Destination Experience Designer. In this role, you will be responsible for crafting personalized travel experiences for clients, utilizing your exceptional communication skills in English and French to deliver unparalleled customer service.

About the Role:

This is an exciting opportunity to become part of our team of Travel Experience Designers in Toronto. As a Destination Experience Designer, you will play a vital role in creating lasting relationships with clients, providing expert knowledge of our resorts and destinations, and exceeding customer expectations through tailored travel experiences.

Your Key Responsibilities Will Include:

  • Welcoming walk-ins at the Agency and utilizing our DESIGN method to assist clients in planning their dream vacations.
  • Welcome new and returning clients on the phone with a friendly, approachable, and helpful manner.
  • Create personalized and lasting relationships with clients by proactively supporting them throughout the journey exchange.
  • Ensure customer follow-up and satisfaction.
  • Establish and understand client expectations and needs from the first interaction.
  • Create tailor-made trips for clients based on their needs.
  • Provide excellent up-to-date knowledge of the company's resorts and destinations.
  • Establish and maintain good working relationships with all clients and manage their requests in person at the Agency, by phone or email.
  • Participate in events organized to boost visibility and attract premium new leads.

About You:

We are looking for high-energy, customer-focused sales professionals who thrive in fast-paced work environments. Ideal candidates will possess entrepreneurial spirits, strong communication skills, and the ability to adapt to changing situations.

What We Offer:

  • A competitive hourly pay rate: CAD 25-30 per hour.
  • Paid training and vacation time.


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