Customer Experience Design Specialist

7 days ago


Old Toronto, Canada ClubMed Full time
About Us

Club Med, a world-renowned family-centric all-inclusive leisure and vacation service provider, offers a talent plan with "life-changing experience" through personalized management, trainings, and fast-track career paths. Our 5 core values are kindness, freedom, multiculturality, pioneer spirit, and responsibility.

We have sales and marketing operations in over 40 countries across six continents, and operate 66 resorts worldwide.

Job Overview

This role is based in Toronto, offering a competitive hourly pay package, paid training, and a rewarding incentive plan. We value diversity and offer a comprehensive compensation and benefits package.

Job Description

We're seeking a high-energy, customer-focused sales professional to become part of our team of Travel Experience Designers. The ideal candidate will thrive in a fast-paced work environment and possess excellent written and verbal communication skills in both English and French.

  • Welcome clients at the Agency and assist them in planning their dream vacations using our DESIGN method.
  • Welcome new and returning clients via phone with a friendly approachable manner.
  • Create personalized and lasting relationships with clients by proactively supporting them throughout their journey exchange.

The successful candidate will establish and understand client expectations, create tailor-made trips based on client needs, and provide excellent knowledge of our resorts and destinations.

Key Skills and Qualifications

Required skills include:

  • Established sales proficiency.
  • Professional individuals who are enthusiastic, demonstrate initiative, adaptability, attention to detail, and good judgment.
  • Excellent computer skills.

Additional requirements include being available to work 40 hours weekly with flexibility for shifts between 9am-9pm Monday-Friday and 9:30am-6pm Saturday-Sunday, as well as holidays.

Compensation and Benefits Package

A competitive salary range is $40-$60 per hour, depending on experience. Additional benefits include paid vacation and holidays, monthly sales contests, and an incredible vacation discount program.

We also offer company-sponsored medical, dental, vision, travel, life, and disability insurance benefits for you and your family. A one-time retention bonus of $1,000 is offered after 6 months and 1 year of employment, along with a global Club Med referral incentive program.

Tuition reimbursement, RRSP, and other additional benefits are also provided.


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