Front Desk Team Lead

1 day ago


Edmonton, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

Pomeroy Kananaskis Mountain Lodge is seeking a skilled Front Desk Supervisor to lead our team in delivering exceptional guest experiences.

About the Role:

The Front Desk Supervisor will be responsible for leading a team of front desk staff in providing top-notch service to our guests. This includes ensuring the front desk, lobby, and guest entrance are always "picture-perfect" for optimal first impressions. The successful candidate will also be responsible for processing check-ins, check-outs, and registering transactions, as well as providing information on hotel services and room location.

Key Responsibilities:

  • Ensure the front desk, lobby, and guest entrance are "picture-perfect" for optimal first impressions.
  • Process check-ins, check-outs, and register transactions.
  • Provide information on hotel services and room location.
  • Assist staff with problem payments and process all payment types.
  • Maintain product knowledge of all room types, promotions, rate plans, and hotel and community amenities.

Requirements:

  • Previous experience in front desk or in a hotel is an asset.
  • Proficient in English.
  • Tech-savvy.

Working Conditions:

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.



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