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Admissions and Membership Coordinator

2 months ago

Vancouver, British Columbia, Canada Science World Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Admissions/Membership Team Member at Science World. As a key member of our Visitor Experience team, you will provide exceptional service to our guests, ensuring a welcoming and engaging experience for all visitors.

Key Responsibilities
  • Assist visitors with their arrival and visitation needs in a courteous and efficient manner, providing general information, resolving issues, and explaining our offerings.
  • Adapt to updated health and safety policies and reinforce these updates to ensure the safety of staff and visitors.
  • Resolve concerns in a timely and professional manner when dealing with difficult situations, demonstrating strong conflict resolution and troubleshooting skills.
  • Operate our ticketing and registration system with proficiency, processing entrance fees for all admissions, memberships, and events.
  • Process cash transactions accurately and efficiently, performing end-of-day reconciliation.
  • Register visitors for various Science World programs.
  • Assist in planning and executing special membership events and promotions.
  • Perform administrative duties, maintaining the filing system and supplies.
  • Support the smooth operation of ancillary services.
Qualifications
  • Previous experience in meeting and exceeding customer needs and expectations.
  • Previous sales, retail, tourism, or office administration experience is an asset.
  • Ability to work well under pressure and enjoy dealing directly with the public.
  • Experience using cash registers, ticket terminals, computerized sales systems, databases, and Microsoft Office.
  • Strong organizational skills, with the ability to perform multiple tasks in a busy environment.
  • Passion for Science and lifelong learning.
  • Availability to work a minimum of 64 hours per month, with at least one weekend day.
What We Offer

After successfully completing probation, you will be eligible to join our Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).

We are committed to creating a diverse and inclusive environment, and we encourage applicants from all backgrounds to apply.