Technical Support Specialist

2 months ago

Mississauga, Ontario, Canada Hangcha Forklift Canada Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Hangcha Forklift Canada. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting services to clients via phone, email, and in-person
  • Collaborate with internal teams to resolve technical issues and improve overall customer experience
  • Develop and maintain technical documentation and knowledge base articles
  • Participate in on-call rotation to provide after-hours support
  • Stay up-to-date with industry trends and technologies to provide expert advice and guidance
Requirements
  • 3+ years of experience in a technical support role
  • Strong technical knowledge of mechanical engineering and forklift systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
Language

English

Work Hours

40 hours per week

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