Applications Support Specialist

2 days ago

Mississauga, Ontario, Canada Citigroup Inc. Full time
Job Title: Applications Support Specialist

The Applications Support Specialist is a key role within our organization, responsible for providing technical and business support to users of Citi Applications. This position requires a strong understanding of applications support procedures and concepts, as well as basic knowledge of other technical areas.

Key Responsibilities:
  • Provide technical and business support to users of Citi Applications
  • Utilize good understanding of apps support procedures and concepts to field issues and queries from stakeholders
  • Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Participate in disaster recovery testing
  • Participate in application releases, from development, testing and deployment into production
  • Perform post release checkouts after application releases and infrastructure updates
  • Develop and maintain technical support documentation
  • Analyze applications to identify risks, vulnerabilities, and security issues
  • Make evaluative judgments based on analysis of factual information; resolve problems by identifying and selecting solutions in cooperation with Development colleagues
Requirements:
  • 2-5 years experience in supporting advanced cloud-based infrastructure
  • Hands-on experience in running or developing scripts in Mongo DB
  • Knowledge of active monitoring tools (AppDynamics, ITRS, Uptime, Grafana etc.)
  • Ability to develop support tools/scripts as required using Python
  • Basic knowledge or interest about apps support procedures, concepts, and of other technical areas
  • Participation in some process improvements
  • Basic Business knowledge/understanding of financial markets and products
  • Knowledge/experience of problem Management Tools
  • Understands how own sub-function integrates within the function and commercial awareness
  • Evaluates (sometimes complex) situations using multiple sources of information
  • Developed communication and diplomacy skills to persuade and influence
  • Good customer service, communication, and interpersonal skills
  • Good knowledge of the business and its technology strategy
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Knowledge of issue tracking and reporting using tools
  • Good all-round team member
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Ability to communicate appropriately to relevant stakeholders
Education:
  • Bachelor's/University degree or equivalent experience

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