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Application Support Specialist

2 months ago

Mississauga, Ontario, Canada Axelon Services Corporation Full time
Job Description

**Job Summary:**

We are seeking an experienced Application Support Specialist to join our team at Axelon Services Corporation. The successful candidate will provide technical and business support for users of client applications, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.

Key Responsibilities:

  • Provide quick resolutions to app issues and drive stability, efficiency, and effectiveness improvements.
  • Handle incidents and problems at a global enterprise level, remaining calm and analytical when faced with major incidents on critical systems.
  • Focus on process improvement to reduce manual touch activities within the process and identify ways to maximize the potential of the applications used.
  • Communicate effectively with operations and technology partners on a regional or global basis.
  • Perform controlled resolution of incidents and problems, including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Ensure essential procedures are followed and help to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Flexibility to take additional shifts when business mandates.

Requirements:

  • 4+ years of experience in an Application Support role.
  • Experience in Financial technology & business is desirable but not mandatory.
  • Strong skill set in Oracle, Microsoft SQL, UNIX.
  • Experience installing, configuring, or supporting business applications.
  • Experience with some programming languages or willingness/ability to learn.
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem Management Tools is desirable.
  • Hands-on experience in resolving technical issues.
  • Ability to plan and organize workload.

Education:

Bachelor's/University degree or equivalent experience.