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Application Support Specialist

2 months ago

Mississauga, Ontario, Canada MeridianTech Consulting Inc Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at MeridianTech Consulting Inc. As an Application Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our applications.

Key Responsibilities
  • Technical Support: Provide technical support to clients via phone, email, or in-person, resolving issues related to our applications and systems.
  • Problem-Solving: Analyze and resolve complex technical issues, often requiring creative problem-solving skills.
  • Documentation: Maintain accurate and detailed records of technical issues, resolutions, and client interactions.
  • Collaboration: Work closely with cross-functional teams, including development, quality assurance, and customer success, to ensure seamless support and issue resolution.
  • Knowledge Sharing: Share knowledge and best practices with colleagues to improve overall technical support capabilities.
Requirements
  • Education: Secondary (high) school graduation certificate or equivalent.
  • Experience: Will train.
  • Language: English.
  • Work Setting: Consulting firm.
Preferred Qualifications
  • Certifications: Relevant technical certifications, such as CompTIA A+ or Cisco CCNA.
  • Experience: Previous experience in a technical support role, preferably in a consulting firm.
About MeridianTech Consulting Inc

MeridianTech Consulting Inc is a leading consulting firm that provides innovative solutions to businesses across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients.