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Application Support Specialist

3 months ago

Mississauga, Ontario, Canada CB Canada Full time

Application Support Specialist

CB Canada is seeking a skilled Application Support Specialist to provide essential technical and operational support within the Financial Services Sector.

Role Overview

  • Deliver comprehensive technical assistance and business support for application users.
  • Ensure prompt resolution of application-related issues while enhancing stability and operational efficiency.
  • Oversee application systems that are actively utilized in daily operations.
  • Manage and support applications, focusing on quality, stability, and adherence to service level agreements.
  • Conduct start-of-day checks, continuous monitoring, and facilitate regional handovers.
  • Perform same-day risk reconciliations to maintain operational integrity.
  • Develop and maintain detailed technical support documentation.
  • Identify opportunities to optimize application performance.
  • Evaluate risks and impacts of production issues, escalating concerns to management as necessary.
  • Ensure effective storage and archiving procedures are in place.
  • Define the scope and objectives for complex application enhancements and troubleshooting.
  • Review and develop contingency plans to guarantee application availability.
  • Collaborate with development and support teams to prioritize bug fixes and tooling needs.
  • Participate in application release processes, including development, testing, and deployment.
  • Engage in post-implementation analysis to validate system design and functionality.
  • Assess the implications of technology applications within the current environment.
  • Identify security vulnerabilities and communicate their potential impacts.
  • Ensure compliance with essential procedures and contribute to defining operational standards.
  • Act as a liaison between users and internal technology groups.
  • Address issues with appropriate technology and business teams while adhering to service level agreements.
  • Provide guidance and mentorship to junior analysts.
  • Utilize analytical skills to make informed judgments in complex situations.
  • Impact business outcomes by ensuring high-quality work from self and team members.
  • Exhibit strong communication and diplomacy skills to convey complex information effectively.
  • Take ownership of support projects focused on stability, efficiency, and effectiveness.
  • Perform additional duties as assigned.
  • Work independently with minimal supervision.
  • Exercise sound judgment and autonomy in decision-making.
  • Serve as a subject matter expert for senior stakeholders and team members.

Mandatory Qualifications

  • 4-6 years of experience in an application support capacity.
  • Proficient in installing, configuring, or supporting business applications.
  • Familiarity with programming languages and a willingness to learn.
  • Demonstrated ability to adapt quickly to changes and reprioritize tasks.
  • Strong written and verbal communication skills, capable of simplifying technical issues for non-technical staff.
  • Proven analytical abilities.
  • Experience with issue tracking and reporting tools.
  • Knowledge of problem management tools.
  • Effective communication with relevant stakeholders.
  • Experience with Hadoop/Big Data platforms.
  • Working knowledge of Cloudera distribution components such as HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, and Kafka.
  • Expertise in performance tuning and resource optimization within clusters.
  • Experience in daily performance monitoring and implementing best practices.
  • Hands-on experience supporting applications built on Hadoop.
  • Proficient in Linux.
  • 4-5 years of relevant experience.
  • Strong SQL skills in various RDBMS, focusing on Sybase, Oracle, or MSSQL.
  • Familiarity with scheduling and monitoring tools such as Autosys or CONTROL-M.
  • Knowledge of ITRS Active Console or similar monitoring tools.
  • Experience with PowerShell, UNIX shell scripting, Python, or Java is advantageous.