Service Delivery Manager
2 weeks ago
We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our services within an assigned service delivery area.
The successful candidate will have a strong background in social services, contract management, and leadership, with a proven track record of delivering high-quality services to individuals and families. You will be responsible for ensuring that our services are delivered in a fiscally responsible, consistent, and portable manner, while also promoting our work towards reconciliation and partnership with Indigenous organizations.
Key Responsibilities
- Supporting Facilitators and Analysts to plan for and implement support to families
- Ensuring that contracting of services to agencies is completed
- Overseeing the contract management cycle, including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
- Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
- Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers, and individuals and families; focusing on facilitating best outcomes and escalating as needed
- Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
- Supporting Facilitators and Analysts in building relationships with families, individuals, and service providers, and coaching to enhance individual capability and depth of practice
Qualifications
- Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
- Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
- Equivalent amount of combined education and related experience may be considered
Benefits
- Employer-paid extended health and dental plan
- A BC Public Service Pension plan with employer contributions
- Generous vacation plus additional personal days
- Paid maternity/parental/adoption leave
- Life insurance, paid sick days, and, if needed, long-term disability
- Wellness supports, including an Employee and Family Assistance Program
- Professional development funds and resources to encourage continuous learning and skill development
- Access to government discounts to travel, cell phones, and more
Work Environment
This is a permanent, full-time position with a hybrid work arrangement, combining on-site office work with flexibility to work from home within BC. Occasional travel to communities within the catchment area and to Head Office in Vancouver may be required. A valid class 5 driver's license and a clean Driver's Abstract are necessary for this role.
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