Service Delivery Manager

4 weeks ago


Kamloops, British Columbia, Canada Community Living BC Full time

About the Role:

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at Community Living BC. As a key member of our leadership team, you will be responsible for managing the day-to-day operations of our services within an assigned service delivery area.

Key Responsibilities:

  • Supporting Facilitators and Analysts to plan for and implement support to families
  • Ensuring that contracting of services to agencies is completed
  • Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency
  • Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations
  • Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed
  • Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families
  • Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice

Qualifications:

  • Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent
  • Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector
  • Equivalent amount of combined education and related experience may be considered

What We Offer:

  • Comprehensive benefits package
  • Hybrid work arrangement combining on-site office work with flexibility to work from home within BC
  • Opportunities for professional development and growth

About Community Living BC:

Community Living BC is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. We are committed to fostering a diverse, equitable, inclusive, and accessible workplace.



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