Service Delivery Manager

1 month ago


Kamloops, British Columbia, Canada Wajax Limited Full time
Job Summary

The Opportunity Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date, ensuring consistent application and administration of the company's parts, service, and warranty programs.

Key Responsibilities
  • Ensure timely and accurate fulfillment of parts and service requests
  • Administer the company's parts, service, and warranty programs
  • Collaborate with cross-functional teams to resolve customer issues
  • Develop and implement process improvements to enhance customer satisfaction
Requirements
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Excellent customer service skills
  • Knowledge of parts and service operations


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