Service Delivery Manager

2 weeks ago

Kamloops, British Columbia, Canada Community Living British Columbia Full time

We are proud to be a leader in arranging supports and services for adults with developmental disabilities and their families. At Community Living British Columbia, we strive to advance the vision of Communities of belonging, lives with connections.

We are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA.

The Role:

As a Service Delivery Manager, you will oversee the day-to-day operations of our services within an assigned area. You will ensure that eligible individuals and families receive goal-focused direct support, that services are delivered per our policy, and that complete information on community living services and community-based options is available and provided through a team of professional and administrative staff.

A key function of this role is to ensure the effective and efficient delivery of our contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.

Key responsibilities include:

  • Supporting Facilitators and Analysts to plan for and implement support to families.
  • Ensuring that contracting of services to agencies is completed.
  • Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency.
  • Promoting our work towards reconciliation and partnership with Indigenous organizations.
  • Supporting Facilitators, Analysts, and regional managers in managing emerging issues between us, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed.
  • Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families.
  • Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice.

Leading and guiding a dynamic team, you'll recruit, train, performance manage, approve leaves and expenses, and handle labour relations matters like discipline and resolving staff grievances. This includes day-to-day supervision, coaching and guidance of Facilitators and Quality Service Analysts.

Qualifications:

  • Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent.
  • Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector.
  • Equivalent amount of combined education and related experience may be considered.

Benefits:

  • Employer-paid extended health and dental plan.
  • A BC Public Service Pension plan with employer contributions.
  • Generous vacation plus additional personal days.
  • Paid maternity/parental/adoption leave.
  • Life insurance, paid sick days, and, if needed, long-term disability.
  • Wellness supports, including an Employee and Family Assistance Program.
  • Professional development funds and resources to encourage continuous learning and skill development.
  • Access to government discounts to travel, cell phones, and more.

Hybrid work: Combines on-site office work with flexibility to work from home within BC.

Travel: Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed. Possession of a valid class 5 driver's license and a clean Driver's Abstract is required.

Additional Info:

Team: NTC - Thompson Cariboo

Classification/Salary: Management Band 4 - position starts at $100,231 to $125,289 annually.

At Community Living British Columbia, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness.

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