Reliability Engineering Expert for Digital Channels

1 week ago

Montreal, Quebec, Canada National Bank Full time

About the Role

We are seeking a highly skilled Reliability Engineering Expert to join our Digital Channels team at National Bank. As a key member of our team, you will be responsible for ensuring the reliability, efficiency, and performance of our systems supporting applications used by nearly 2 million clients.

Your Responsibilities

  • Promote and implement best practices for resilience and stability with teams.
  • Support and collaborate with teams to create reliable and scalable systems.
  • Automate repetitive tasks to reduce manual intervention and minimize errors.
  • Optimize infrastructure and applications to improve resilience and reduce downtime, both in non-production and production environments.
  • Contribute to improving deployment processes to ensure fast and stable production rollouts.
  • Understand the key workflows of our critical environments and identify single points of failure.
  • Analyze failures to extract lessons and prevent recurrence.
  • Support IT teams in improving their documentation and architecture diagrams by including resilience and stability information.
  • Participate in incident resolution by identifying root causes and applying effective solutions.
  • Participate in the continuous monitoring of systems and applications to detect performance anomalies.
  • Participate in configuring alerts to signal critical incidents and enable rapid response.

About You

To be successful in this role, you will require a Bachelor's degree with a specialization in Information Technology and at least 5 years of experience in online services development within a complex environment composed of both new and legacy technologies.

Your Skills and Qualifications

  • Expertise in designing complex software systems supporting thousands of concurrent customers and in monitoring complex ecosystems.
  • Strong ability to solve complex multi-system problems.
  • Proficiency in at least one programming language (Java, JavaScript, Python, Go, Bash) for script development and task automation.
  • Mastery of DevOps principles and CI/CD tools (Github, ArgoCD) for implementing continuous deployment pipelines.
  • Experience with the AWS cloud platform (service development, deployment, automation, and operations).
  • Experience in capacity analysis (CPU, Memory, Latency, IO, Bandwidth, etc.).
  • Strong networking skills (TCP/IP, DNS, Load Balancing, HTTP/HTTPS) for diagnosing and resolving connectivity issues.
  • Proficiency with monitoring and logging tools (Datadog, Splunk) to monitor performance and diagnose systems.
  • Experience with load testing and analysis.
  • Experience in managing relational and non-relational databases (MongoDB, Redis) to ensure availability and performance.
  • Understanding of cybersecurity practices to secure systems and data.
  • Experience in incident management and post-mortem analysis to improve service reliability.

Benefits

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, generous pension plans, employee share ownership plans, and opportunities for professional development and growth.

Why Join Us?

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We offer a barrier-free workplace that is accessible to all employees and a dynamic work environment that fosters collaboration and innovation.

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