Digital Reliability Engineer Leader
2 weeks ago
Tecsys is a leading innovator in supply chain solutions, serving industry leaders in healthcare systems, hospitals, and pharmacy businesses. We collaborate with top distributors, retailers, and 3PLs to transform their supply chains through technology.
Job SummaryWe are seeking an experienced Digital Reliability Engineer Leader to oversee the Network Operations Center (NOC) and Site Reliability Engineering (SRE) teams at Tecsys. This role focuses on maintaining high service reliability, availability, and performance for our products and platform. The successful candidate will ensure seamless customer experiences through proactive monitoring, incident response, and continuous improvement initiatives.
Main Responsibilities- Team Leadership & Management: Lead a team of NOC engineers and SREs, providing guidance, mentorship, and career development opportunities. Manage daily assignments and ensure efficient team operations.
- Incident Management: Oversee the incident management process to rapidly respond and resolve high-severity incidents. Coordinate with the help desk, technical teams, and stakeholders to manage and resolve incidents effectively.
- Monitoring & Alerting: Ensure high availability of the platform through thoughtful monitoring practices and collaboration with the NOC team. Develop and maintain comprehensive monitoring and alerting strategies to proactively detect and resolve issues.
- Operational Excellence: Drive operational excellence by defining, implementing, and continuously improving processes and technology that promote high standards for service reliability and team efficiency. Establish and enforce best practices for incident management, change management, and problem management.
- Stakeholder Communication: Maintain effective communication with internal and external stakeholders, providing regular updates on the status of ongoing incidents, changes, and improvements. Manage expectations and ensure alignment on priorities and objectives.
- Collaboration with Engineering Teams: Work closely with cloud engineering, support, and security teams to develop and refine processes that are well-documented and executed. Facilitate collaboration to enhance the reliability and security of our platform.
- Project Management: Oversee the planning and execution of infrastructure projects related to NOC/SRE activities. Create and maintain work plans, manage resources, and ensure timely delivery of projects in a fast-paced engineering environment.
- Continuous Improvement: Identify opportunities for automation, optimization, and innovation to enhance the performance and reliability of our systems. Foster a culture of continuous improvement within the NOC/SRE teams.
- Bachelor's degree in a technical discipline or relevant equivalent experience.
- 5+ years of experience managing technical teams in NOC, SRE, DevOps, or Infrastructure domains.
- Proven experience in incident management, monitoring, and service reliability practices.
- Strong organizational, project management, and technical acumen.
- Proficiency in delivering large-scale infrastructure projects and managing cross-functional teams.
- Self-motivated and proactive with strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills to effectively interact with all levels of the organization.
- Strong facilitation skills, including leading requirements sessions, design meetings, and status updates.
- Knowledge and experience with AWS Cloud Platform.
- Familiarity with tools such as Solarwinds, Datadog, GitLab, Jenkins, Terraform, Ansible, Kubernetes, and Helm is preferred.
- Basic knowledge of Java-based development.
- Experience in a SaaS company is preferred.
- ITIL knowledge is preferred.
- Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec.
We offer a competitive salary range of $110,000 - $140,000 per annum, commensurate with experience, plus benefits, and opportunities for growth and professional development in a dynamic and innovative company. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you.
-
Digital Signal Processing Engineer
1 month ago
Montreal, Quebec, Canada Macdonald, Dettwiler And Associates Corporation Full timeJunior Digital Signal Processing EngineerJob Category: EngineeringRequisition Number: [Removed for security reasons]Employment Type: Full-TimeLocationsWe are hiring for our Montreal office.Macdonald, Dettwiler And Associates Corporation is a global leader in communications satellites, Earth and space observation, and space exploration and...
-
Montreal, Quebec, Canada National Bank Full timeAbout the RoleWe are seeking a highly skilled Reliability Engineering Expert to join our Digital Channels team at National Bank. As a key member of our team, you will be responsible for ensuring the reliability, efficiency, and performance of our systems supporting applications used by nearly 2 million clients.Your ResponsibilitiesPromote and implement best...
-
Site Reliability Engineer
2 weeks ago
Montreal, Quebec, Canada Electronic Arts Full timeUnlock the Power of Digital Experiences with Electronic ArtsAbout the RoleWe're seeking a talented Site Reliability Engineer to join our team at Electronic Arts. As a key member of our Player Quality Insights (PQI) Labs, you'll be responsible for delivering exceptional digital experiences to our players worldwide.In this critical role, you'll work closely...
-
Montreal, Quebec, Canada Macdonald, Dettwiler And Associates Corporation Full timeAbout the RoleMacdonald, Dettwiler And Associates Corporation is seeking an experienced Digital Payload System Engineer to join our team at our Montreal office. This role offers a unique opportunity to be part of a global leader in satellite systems engineering.Key ResponsibilitiesLead technical projects and end-to-end telecommunications systems engineering...
-
Transformation Leader
2 weeks ago
Montreal, Quebec, Canada Expleo Full timeJob DescriptionWe are seeking a highly skilled Transformation Leader to drive our Digital Innovation strategy and operational execution.This role will require strong collaboration with key executives, sponsors, leaders, and business teams across all initiatives to embed change across the organization. Key responsibilities include:Developing comprehensive...
-
Software Engineer
2 weeks ago
Montreal, Quebec, Canada Bounteous Full timeAbout UsBounteous x Accolite is a global leader in digital innovation, empowering ambitious brands to accelerate their growth and success. With over 5000 employees spanning North America, APAC, and EMEA, we offer a comprehensive range of services including Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.Role...
-
Reliability Engineer
3 weeks ago
Montreal, Quebec, Canada Lyft Full timeJob OpeningLyft is seeking a Site Reliability Engineer to support our production systems and platforms.Job Summary: Assist in defining the team's roadmap and architecture based on technology and business needs.Key Responsibilities:Design and implement effective infrastructure abstractions that increase the velocity of our application teams.Be responsible for...
-
Digital Payments Engineering Director
2 weeks ago
Montreal, Quebec, Canada Spreedly Inc Full timeAbout UsSpreedly is the world's leading Open Payments Platform, driving digital transactions with a network processing over $50 billion in Gross Merchandise Value annually. Our Payments Orchestration platform connects merchants to multiple payment gateways and services, empowering them to optimize their digital business. Built on a PCI-compliant...
-
Site Reliability Engineering Expert
2 weeks ago
Montreal, Quebec, Canada National Bank Full timeWelcome to this exciting opportunity to join the National Bank team as a Senior Site Reliability Engineer. With a strong background in IT and experience in online services development, you will be responsible for promoting resilience and stability with teams, supporting the creation of reliable and scalable systems, and automating repetitive tasks.About the...
-
Site Reliability Engineer
4 weeks ago
Montreal, Quebec, Canada Axelon Services Corporation Full timeSRE Role SummaryAs part of the Application Infrastructure team at Axelon Services Corporation, we are looking for an exceptional Site Reliability Engineer to join our global community. This role will focus on driving reliability engineering, operations, and customer support services for our ServiceNow SaaS implementation.
-
Digital Acquisition Leader for Business Growth
2 weeks ago
Montreal, Quebec, Canada National Bank Full timeAbout National BankNational Bank is a dynamic organization that values courage, entrepreneurial culture, and passion for people. Our mission is to positively impact lives through innovative solutions.Job Title: Digital Acquisition Leader for Business GrowthEstimated Salary: $120,000 - $180,000 per yearJob Description:We are seeking an experienced Digital...
-
Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full timeWe are seeking a highly skilled DevOps Engineer to join our team at SGS Societe Generale de Surveillance SA. As a key member of our Digital and Data Service department, you will be responsible for ensuring the reliability, resilience, and infrastructure performance of our cloud-based applications.The ideal candidate will have a strong background in Linux,...
-
Digital and Data Transformation Leader
2 weeks ago
Montreal, Quebec, Canada Paper Excellence Full timeAbout the RoleWe are seeking an experienced Digital and Data Transformation Leader to join our team at Paper Excellence. In this role, you will be responsible for driving digital transformation initiatives across the organization, leveraging your expertise in data management, business intelligence, and innovation.Key ResponsibilitiesDigital Innovation:...
-
Montreal, Quebec, Canada Macdonald, Dettwiler And Associates Corporation Full timeWe are seeking a highly skilled Digital Signal Processing (DSP) Engineer to join our Satellite Systems team in Montreal. As a key member of our team, you will be responsible for the design and documentation of algorithms for electronic communication units.Key responsibilities include:Modifying, adapting, or conceiving algorithms based on DSP...
-
Marketing and Digital Strategy Leader
3 weeks ago
Montreal, Quebec, Canada Intact Financial Corporation Full timeAbout the RoleWe are seeking a seasoned marketing leader to drive the growth and expansion of our brand across Canada. As Vice-President of Marketing and Digital Strategy, you will be responsible for developing and executing a comprehensive marketing strategy that incorporates digital channels, traditional marketing platforms, and performance marketing...
-
Digital Payload System Architect Engineer
3 weeks ago
Montreal, Quebec, Canada Macdonald, Dettwiler And Associates Corporation Full timeUnlock the Future of Space ExplorationAt Macdonald, Dettwiler And Associates Corporation, we're pushing the boundaries of what's possible in space. As a Digital Payload System Architect Engineer, you'll play a crucial role in designing, analyzing, and implementing cutting-edge digital payload systems that will take us to the next level of space...
-
Digital Transformation Sales Consultant
2 weeks ago
Montreal, Quebec, Canada ABB Full timeUnlock career opportunities with ABB Energy Industries as a Digital Transformation Sales Consultant. This exciting role is focused on driving market awareness and sales engagements in the Process Automation Energy Industries sector.About the RoleAs a Digital Transformation Sales Consultant, you will be responsible for supporting customers throughout the...
-
Montreal, Quebec, Canada Genpact Full timeJob Title: Technical Lead, Site Reliability Engineering ExpertEstimated Salary: $150,000 - $200,000 per yearAbout Us:Genpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our purpose is to create a world that works better for people, and we serve leading enterprises with our deep business and industry...
-
Senior Digital Transformation Leader
2 weeks ago
Montreal, Quebec, Canada National Bank of Canada Full timeWe're looking for a Senior Digital Transformation Leader to join our team at the National Bank of Canada.About UsWe're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and...
-
Digital Transformation Leader
3 weeks ago
Montreal, Quebec, Canada Vortex Aquatic Structures International Full timeAbout This OpportunityVortex Aquatic Structures International is seeking a visionary leader to drive our digital transformation initiatives as the Head of Information Technology. This role will be instrumental in delivering exceptional customer experiences through technology.ResponsibilitiesTeam LeadershipBuild, mentor, and lead a high-performing IT...
