ServiceNow Transformation Expert
6 days ago
About EightSix Network
EightSix Network is a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. With a focus on optimizing operations and enhancing performance through integrated data and cutting-edge technology, EightSix Network supports over 50 million trainings annually. They are committed to continuous innovation and excellence in delivering customizable solutions across various markets.
About the Role
We are seeking a dynamic IT Service Management Leader to lead our service management team. This pivotal role involves overseeing the process leadership in incident management and change management on a global scale. The successful candidate will manage a team of approximately ten professionals, ensuring rapid response solutions for both internal operations and digital products. You will be instrumental in championing the ITIL framework, supporting 24/7 operations, and driving continuous improvement to enhance service delivery and operational effectiveness.
Key Responsibilities
- Develop and execute strategies and roadmaps focused on operational excellence.
- Manage a team of professionals, ensuring rapid response solutions for both internal operations and digital products.
- Champion the ITIL framework, supporting 24/7 operations, and driving continuous improvement to enhance service delivery and operational effectiveness.
- Implement and lead ITIL-based processes and transformations.
- Drive adoption of best practices in IT Service Management.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of managerial experience in IT Service Management (ITSM) and/or IT Operations Management (ITOM).
- Proven expertise in implementing and leading ITIL-based processes and transformations.
- Strong leadership skills with experience managing diverse teams and fostering a collaborative team environment.
- Extensive knowledge of ServiceNow or similar platforms.
- Proficiency in change management methodologies.
- Excellent analytical skills with a track record of using metrics and KPIs to drive decisions and improvements.
Additional Information
- Salary range: $, - $, plus performance-based bonus.
- Location: Montreal preferred, open to Quebec and Ontario provinces.
- Hybrid work model with occasional international travel.
- Opportunity for career progression and professional development through external conventions and conferences.
- Attractive benefits package including flexible schedules and the possibility for remote work.
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