Technical Support Expert Toronto
1 day ago
Business Cloud Inc. is a leading managed technology service provider supporting small and medium-sized organizations across Canada as both a Google Cloud Partner and Microsoft Partner.
We are a fast-growing, customer-focused company that prides itself on being up-to-date with the latest technological trends and ideas. Our focus is implementing cloud-first business technology so that our clients can work in reliable, secure, and efficient environments, without worrying about the infrastructure that makes this possible.
About the RoleThe Senior Technical Support Specialist will be responsible for providing exceptional technical support to clients, acting as a first responder in support situations, and coordinating with colleagues to resolve complex technical issues.
This role involves system administration, monitoring support queues, and serving as a subject matter expert to provide guidance to both clients and internal teams. Effective communication and documentation skills are essential in providing excellent customer service and maintaining an accurate knowledge base.
Key Responsibilities- Monitor support queues, respond to technical problems, and resolve client issues promptly
- Take ownership of system administration tasks, ensuring the smooth operation and optimal performance of clients' business technology
- Triage calls and intake emails as required
- Act as a subject matter expert and provide guidance to junior team members on complex technical issues and projects
- Demonstrate excellent communication and documentation skills to deliver exceptional customer service and maintain an accurate knowledge base
- Troubleshoot hardware and software issues both in-person and remotely
To succeed in this role, you will need:
- A minimum of a College Diploma in Computer Science, Information Technology, or a related field (or equivalent work experience)
- 5+ years of experience in a technical support environment or equivalent
- Excellent verbal and written communication skills
- A dedication to customer service
- Proven experience in technical support and system administration, with a focus on Microsoft 365, Windows Server, Google Workspace, macOS, and Windows environments
We offer a competitive salary range of $48,000 - $60,000 annually (salaried) and a comprehensive benefits package.
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