Claims Specialist Supporting Wealth Management

3 days ago


Toronto, Ontario, Canada S.i. Systèmes Full time

The selected candidate(s) will provide accurate and professional service by telephone, or e-mail. They will assist in processing death claim benefits to applicable beneficiaries. They will support administrative requirements to ensure the smooth operation of the unit.

Key Responsibilities:

  • Adjudicate assigned death benefit claims (20+ per day), including investigating claim details to determine validity, and communicating decisions verbally and in writing as required, and signing to release payments.
  • Process death benefit claims to appropriate beneficiaries via Capsil.
  • Manage claim requirement follow ups (via email, phone, or letter writing).
  • Addresses any claimant or policyholder issue as part of the conversation, escalating as required for any complaint situation.

Requirements:

  • 1+ yr relevant claims processing experience.
  • Bilingual (French/English).
  • Post secondary degree required.

Preferred Skills:

  • Previous insurance/banking experience.
  • Experience with Capsil.

Interview Process:

  • First Round - 30 min Teams meeting with HM and HM's one-up.
  • Format will consist of behavioral and getting to know you type questions and assessing French language competence.


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