Claims Specialist Supporting Wealth Management
3 days ago
The selected candidate(s) will provide accurate and professional service by telephone, or e-mail. They will assist in processing death claim benefits to applicable beneficiaries. They will support administrative requirements to ensure the smooth operation of the unit.
Key Responsibilities:
- Adjudicate assigned death benefit claims (20+ per day), including investigating claim details to determine validity, and communicating decisions verbally and in writing as required, and signing to release payments.
- Process death benefit claims to appropriate beneficiaries via Capsil.
- Manage claim requirement follow ups (via email, phone, or letter writing).
- Addresses any claimant or policyholder issue as part of the conversation, escalating as required for any complaint situation.
Requirements:
- 1+ yr relevant claims processing experience.
- Bilingual (French/English).
- Post secondary degree required.
Preferred Skills:
- Previous insurance/banking experience.
- Experience with Capsil.
Interview Process:
- First Round - 30 min Teams meeting with HM and HM's one-up.
- Format will consist of behavioral and getting to know you type questions and assessing French language competence.
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