Business Operations Support Specialist

2 weeks ago


Toronto, Ontario, Canada IG Wealth Management Full time

JOB SUMMARY

The Business Operations Support Specialist plays a vital role in providing exceptional service to internal and external clients of IG Wealth Management. As the first point of contact, this individual will be responsible for greeting clients at reception, handling queries related to key business transactions, and general administrative tasks.

Key Responsibilities include:
  • Reception duties such as welcoming clients, managing incoming calls, and supply inventory management
  • Mail and courier receipt, preparation, and distribution
  • Meeting room arrangement, technology set-up, office equipment maintenance, and regular facilities review
  • Offering direction and support to the Consultant network and their team on policies, procedures, and available resources including training
  • Onboarding new members to the office, assisting the Consultant network with system training, form information, office procedures, escalation support, and general inquiries
  • Providing other administrative duties and support to the Manager, Region Office Operations as required


QUALIFICATIONS AND REQUIREMENTS
The ideal candidate should possess a minimum of 2 years of administrative and reception experience preferably in the Financial Services industry. Post-secondary education in a business discipline is an asset. Additionally, the following skills and qualifications are required:
  • Client service orientation – Understanding and meeting internal and external client needs and perspectives
  • Accountability - Results oriented, takes ownership and delivers on commitments
  • Communication – Clear, concise, tactful, listens actively and objectively, open and consistent communication
  • Critical Thinking – ability to effectively problem solve and communicate solutions
  • Teamwork – Works collaboratively with others to achieve common goals, while adding value to the team
  • Discretion and ability to organize and prioritize multiple tasks under tight deadlines
  • Strong Business/Technical skills – proficiency in PC capabilities including the Microsoft Office 365
  • Agile learning and desire for continuous improvement and development an asset


Estimated salary range: $45,000-$60,000 per year.

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