Service Coordinator
2 weeks ago
Job Summary:
GFL Environmental is seeking an experienced Dispatcher to join our team. As a Dispatcher, you will play a crucial role in communicating with drivers to resolve problems while on route, handling incoming service orders, directing drivers, and resolving service issues.
Key Responsibilities:
• Schedule service and satisfy customer needs for service changes, ensuring that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day's end to ensure complete and accurate paperwork completion.
• Distribute, collect, and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform additional responsibilities as assigned by the Operations Manager.
Requirements:
• Completion of high school. Post-secondary courses or diploma would be considered an asset.
• 1-2 years in a transportation, dispatch, or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task and ability to prioritize tasks.
• Proficient in MS Outlook, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Possess Trimble – TMW Operations experience but not mandatory, if not possess desire and ability to learn Trimble system, needs to possess advanced computer skills.
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