Care Manager for Community Health Services

6 days ago

Shelburne County, Canada VON Canada (Nova Scotia) Full time

About VON Canada (Nova Scotia)

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VON Canada (Nova Scotia) is a non-profit organization dedicated to providing clinical, personal, and social support to individuals who want to live their lives to the fullest in their own homes and communities. With our commitment to excellence, we strive to make a positive impact on the lives of those we serve.


Job Title: Care Manager for Community Health Services

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We are seeking an experienced Care Manager for Community Health Services to join our team. As a key member of our management team, you will be responsible for ensuring the delivery of safe, effective, and high-quality client care within your program area.


Responsibilities:

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  • Directs and monitors the delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures, and standards.">
  • Assists staff in completing risk assessments, investigations of issues, injuries, and reporting related to client or employee incidents.">
  • Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.">
  • Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.">
  • Applies a working knowledge of the relevant collective agreements and application of local labour rules in daily decision-making activities.">
  • Participates in budget preparation, financial performance management, and measurement reports.">
  • Participates in local, regional, or national teams or committees as required, such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.">
  • In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.">
  • B-builds and sustains strategic relationships with current, new, and prospective VON partners and community organizations.">
  • Receives and documents all employee, family, and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.">
  • Participates on the on-call rotation.">
  • Ensures occupational health and safety policies, programs, and activities are performed by staff, in compliance with VON's health and safety policies and guidelines and the Occupational Health and Safety Act.">
  • Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.">
  • Provides support for department presentations and reports.">
  • Completes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.">
  • Completes risk assessments, investigations of issues, incidents, or injuries as required.">
  • Facilitates front-line staff development and growth using a team approach and working in concert with practice leaders, educators, preceptors, and clinical experts to facilitate excellent outcomes for quality care delivery, client service, and provider safety, and service provider competence. This includes, but is not limited to, the use of competency assessments, annual performance development plans, individual learning plans, referral to practice educators, and ongoing mentorship.">
  • Provides service provider personnel with access to clinical advice, support, and clinical reference resources.">
  • Assists with the delivery of in-home care services, as required.">
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Requirements:

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To be successful in this role, you will require:

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  • A Bachelor or Post-Secondary education in a related field.">
  • Regulated Health Professional certification as a Registered Nurse.">
  • A minimum of 5 years' experience in the functional area you will be overseeing.">
  • A minimum of 2 years' experience managing others.">
  • Experience in community work and working with community partners in a collaborative way.">
  • Experience engaging with municipal, provincial, and national external groups in a related field.">
  • Experience in negotiation, conflict management, financial management, and working with staff and volunteers.">
  • Experience working in a unionized environment is an asset.">
  • Excellent critical thinking, assessment, and problem-solving skills.">
  • Strong attention to detail.">
  • Excellent verbal and written communication skills.">
  • Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook.">
  • Demonstrated ability to effectively structure daily work activities with minimal supervision.">
  • High level of organizational and interpersonal skills.">
  • Able to work under pressure in a fast-paced environment while balancing competing priorities.">
  • Ability to exercise innovation and identifying opportunities by practicing LEAN principles and methodologies.">
  • Strong public relations and networking skills.">
  • Demonstrated skillsets in leadership and team building.">
  • Ability to accept and facilitate change.">
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Estimated Salary: $80,000 - $100,000 per year

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Note: The salary range provided is an estimate based on industry standards and may vary depending on factors such as location, experience, and qualifications.


How to Apply:

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Please submit your resume and cover letter to us via email. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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